All Systems Operational
Applications & API Operational
90 days ago
99.87 % uptime
Today
Main Platform & API ? Operational
90 days ago
99.51 % uptime
Today
New Platform Features ? Operational
90 days ago
100.0 % uptime
Today
Insights Reporting Operational
90 days ago
100.0 % uptime
Today
Keyword Search Operational
90 days ago
100.0 % uptime
Today
Processing & Workflow Operational
90 days ago
100.0 % uptime
Today
Background Processing ? Operational
90 days ago
100.0 % uptime
Today
Workflow Processing Operational
90 days ago
100.0 % uptime
Today
Email & SMS Operational
90 days ago
100.0 % uptime
Today
Outbound Email Operational
90 days ago
100.0 % uptime
Today
Inbound Email Operational
90 days ago
100.0 % uptime
Today
Outbound SMS Operational
90 days ago
100.0 % uptime
Today
Inbound SMS Operational
90 days ago
100.0 % uptime
Today
Other ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Database Maintenance Mar 21, 2024 06:00-07:00 GMT
** What is happening? **
During this window we will be installing important security updates.

** Why are you doing this? **
We need to do this to ensure we continue to receive maintenance and security updates in the future.

** Will it affect me? **
There will be brief loss of service during the maintenance which may last up to 10 minutes

We do not expect any other impact so please contact our support team if you see any problems.

** What do I need to do? **
No action is needed by customers.

Posted on Mar 19, 2024 - 07:55 GMT
Past Incidents
Mar 19, 2024
Completed - The scheduled maintenance has been completed.
Mar 19, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 06:00 GMT
Scheduled - ** What is happening? **
During this window we will be installing important security updates and making configuration changes to the service.

** Why are you doing this? **
We need to do this to ensure we continue to receive maintenance and security updates in the future.

** Will it affect me? **
There may be a loss of service for up to a few minutes at a time while we make changes to our DNS configuration. The rest of the system will function normally. Scheduled reports will not be affected.

We do not expect any other impact so please contact our support team if you see any problems.

** What do I need to do? **
No action is needed by customers.

Mar 14, 08:14 GMT
Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024
Postmortem - Read details
Mar 13, 10:19 GMT
Resolved - This incident has been resolved.
Mar 8, 14:48 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 8, 09:56 GMT
Identified - We have identified the issue and are working towards a fix. We'll update the message in another 30 mins.
Mar 8, 09:35 GMT
Investigating - We are currently investigating this issue and will update this message in 30 minutes.
Mar 8, 08:31 GMT
Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.